Locally Verified, delivered by Gatewood Fence & Gate, a proud Locally company.
Our 90-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and on an emergency we aim to have a technician on your property within 4 hours, and we book most non-emergency repairs the same day or the next.
- 90-Day Done Right Promise- if it’s not done right, we make it right
- Proudly serving local communities for over 29 years
- Calls answered by a live person, 24/7
- Background-checked, uniformed technicians
- No-hassle upfront pricing
- Locally owned and owner-operated, with a published address and license number
What Our Promise Actually Means
If something isn’t right after we finish a job, you call us, and we come back out – no charge, no argument, no waiting on hold to explain yourself to someone who wasn’t there.
That’s the 90-Day Done Right Promise, and it’s printed in writing on every job we do. Not tucked into a footnote. Not something you have to ask about. It’s on the paperwork you get before a single tool comes off the truck.
Hal Gatewood’s name is on that paperwork. His address is on it. His license number is on it. If you feel like driving by to verify any of that before you call, go ahead – he built the shop himself. The point is that a homeowner who hires us shouldn’t have to fight for what they paid for. If we said we fixed it and it isn’t fixed, one call brings us back. That’s it.
Why We Answer Fast, Everywhere
A one-truck operation run out of a guy’s personal cell is fine right up until he’s under somebody else’s gate when yours quits. That’s the gap we’ve spent 24 years building around.
When you call (877) 610-2993, a live person picks up – not a voicemail, not a menu, not a bot reading a script. That’s true at 2 a.m. on a Sunday and it’s true on Christmas Eve. We have local crews across 30 states, and those crews run stocked vehicles because showing up without the right part is just a slower version of not showing up at all.
On a genuine emergency, we aim to have someone on your property within 4 hours. Most non-emergency repairs get booked the same day or the next. We give you a window, and we call you if it slips – because your time is the thing we can’t give back.
That combination – someone who answers, crews who are actually nearby, and vehicles that carry the common parts for the nine brands we’re certified on – is what makes the window honest rather than just a number we say to get off the phone.
How We Make It Right
You Tell Us
One call to (877) 610-2993 is all it takes. You don’t fill out a form, you don’t open a ticket, you don’t send photos and wait for someone to assess whether your complaint qualifies. You tell us what’s wrong – in your own words, in whatever order it comes to you – and a live person listens.
We Come Back Out
Within the 90-day window, we schedule a return visit at no additional charge. The technician who comes back has the job notes in front of him so you’re not re-explaining from scratch. If it’s the same problem, we know it.
We Fix It
Hal’s approach on a callback is the same as on the first visit: find the actual cause, not the nearest workaround. If what we did the first time missed something, we own that plainly and we correct it. On-site welding, parts from a stocked vehicle, the right tool for the specific brand – whatever it takes to leave the gate working the way it should have been working when we left the first time.
You Sign Off
We don’t close the job until you confirm it’s right. Not us deciding it looks good from the driveway – you, the homeowner, watching it operate and telling us it’s done. If you’re not satisfied, we’re not done.
What Stands Behind the Promise
A written guarantee is only as good as the people and the systems behind it, so here is what’s actually there.
Every technician who comes to your property has passed a background check and arrives in a uniform. Not because it looks professional – because you should know exactly who pulled into your driveway.
Pricing is quoted in full before any work begins. One number, in writing, agreed on before the first bolt moves. No hourly rates, no subscriptions, nothing to sign up for. The quote is the price. If the job changes scope, we tell you why and you approve the new number before we proceed.
We carry parts for all nine brands we service: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. Hal does on-site welding so your gate stays in your driveway rather than disappearing to a shop for a week. And seniors and veterans get a permanent 10% off every job, because that’s the right thing and Hal decided that in 2001 and hasn’t revisited it since.
The name on the shop is Gatewood. It happens to contain the trade. Nobody planned that, but it’s the right name for a company where the owner still answers the phone.
Ask Us to Prove It
Call (877) 610-2993 right now and a real person will answer. Or book online if you prefer. Either way, you’ll get a free written estimate before anything starts – and the full terms of the 90-Day Done Right Promise live on our terms page if you want to read every word before you commit. We’d rather you read it.
Written by Hal Gatewood, Owner at Gatewood Fence & Gate, serving communities across the country since 2001.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.